Wrong letter of complaint

Helpful Trading Co

Smalltown

2 March 2014

Dear Sir,

I am really very disappointed by your shop.

I recently bought a sofa and it just was not right. It was terribly made and a complete waste of money. When I went back to complain, a shop assistant was very rude to me and she said she couldn't deal with the complaint there and then. She said I should write to the manager.

I think that I am entitled to my money back, so what I want is a full refund or if you cannot manage that, a credit note for the full ammount. I also want an apology, plus an explanation of why I was treated so badly.

Thank you for your attention. Sorry to bring this matter up.

Yours sincerely,

A Citizen

1. Look at the words in bold. What is wrong with them? Can you spot any other ‘mistakes’ in this complaint letter?