GAD Homework 29 January

Look at this conversation:

...ring ring...

A.A.:  Morganson Corporation. Good morning.
Caller: Hello. I'd like to speak to Mr Martin, please.
A.A: Who's speaking, please?
Caller: This is John Bush of Lion Computers.
A.A: Hold the line, please. I'll put you through. 

Don't just answer Hello! Give the name of the company. It might be helpful if you state your name and the name of the department, too. 

1. Here are some other phrases you can use. Put them in the correct order to make a conversation. 

A. Can I speak to Mr Martin, please?
B. One moment please, I'm putting you through.
C. John Bush of Lion Computers.
D. Accounts Department. Can I help you?
E. Who's calling?

2. Complete the sentences with the words or phrases below. Use each only once. 

after - back - calling - hold the line - in - moment - reach - ring up - see

A. Hello, who's that ___?
B. Just a ___, please. 
C. I'll ___ if she's here.
D. I'll get the information you want, ___ , please. 
E. Sorry, he is not ___ at the moment.
F. You can ___ him any evening after six o'clock.
G. Well, I can ring ___ later if it's convenient. 

3. Choose the best responses. 

1. I'd like to speak to Mr Kahn, please. 
a) Yes.
b) I'm afraid he's not here at the moment.
c) Well, you can't.

2. Can I speak to Mr Kahn, please?
a) Hold on, please. 
b) Don't go away.
c) All right. 

3. Could I speak to Mr Kahn, pleae?
a) Who's calling? 
b) Who are you?
c) What's your name?

4. When can I reach you?
a) One hour.
b) When you want.
c) I'll be in all evening.