miércoles, 27 de enero de 2016



Useful Vocabulary for Complaint Letters


Greeting receipantDear Sir/Dear Madam
Dear Mr Last Name
Dear Ms Last Name
Explainig reasonI am writing in order to complain about/I am writing to complain about
Introducing the complaint:Firstly/In the first place
First of all
My first complaint is
The first problem is
The first thing I would like to draw your attention to is
My first concern is
Introducing further complaints:Secondly/In the second place
Not only ...but also...
Moreover
In addition to this
Supplementary to this
(...something...) was also unacceptable
Demanding action:I propose that you replace the item / I therefore suggest that I be given a full refund**

I would be grateful if my money was refunded
I would appreciate it if you could give me a full refund
I would be thankful if you could give me a full refund
EndingsI look forward to hearing from you / I look forward to receiving a full refund
I look forward to receiving a replacement
I look forward to receiving your explanation
1. Would you include flattery? Why or why not? If you would do so, where would you include it?

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